How does Support work?

All plans come with ticket-based Support.

For users on the Advanced or Managed Plan, you have a Support SLA (Service Level Agreement) that guarantees faster response times.

How to submit a support ticket (New SwiftOrder)


How to submit a support ticket (Classic SwiftOrder)


Facebook Group Posts

Because Facebook groups are not structured as a help/support center, Facebook group posts are not intended for support questions. Instead, please submit a ticket from inside your account. This helps us help you, as we can verify your account and answer your questions more accurately. If a support question is asked via a Facebook post, our Support Team will let you know to submit a ticket instead.

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